Refund Policy

An unconditional 30-day money-back guarantee

Every purchase of Buddhi comes with an unconditional 30-day money-back guarantee. If you are not happy with Buddhi for any reason, ask for a refund within 30 days of your purchase and you will get your money back in full.

You do not have to give a reason. There are no conditions, no exclusions, no usage limits, and no questions asked. It does not matter how much you have used the software during those 30 days.

How to request a refund

1. Find the receipt Paddle emailed you when you bought your licence, and use the link in it; or
2. Email us at [email protected] with the email address you used at checkout.

Either route works. We will not ask you why.

Who processes your refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Your refund is therefore issued by Paddle and returned to the original payment method you used at checkout. Any sales tax or VAT that Paddle charged on the order is refunded with it. Refunds usually reach your account within five to ten business days, depending on your bank or card issuer. There is no approval step: inside the 30-day window the refund is yours by right, and we issue it ourselves from our Paddle dashboard.

Cancelling a subscription

A refund and a cancellation are different things. You can cancel your subscription at any time to stop it renewing; your licence then runs to the end of the period you have already paid for. Asking for a refund inside the 30-day window cancels the subscription and returns your money.

Your statutory rights

This guarantee is offered in addition to, and never in place of, the refund and withdrawal rights you have under the law of your country. Where the law gives you a stronger right than this policy does, the law wins. Paddle's own buyer-facing policy is set out in Paddle's Buyer Terms and Paddle's Refund Policy.

Paddle's own policy sets out the minimum Paddle will do if you approach Paddle directly, and its discretionary window is shorter than ours. Our 30-day guarantee is a promise we make on top of it: if you ask us inside 30 days, we issue the refund ourselves through Paddle. You never have to argue the point.

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